My Oracle Support Banner

ECM Relationship Tab | Case Status Not Updating (Doc ID 2889034.1)

Last updated on AUGUST 17, 2022

Applies to:

Oracle Financial Services Enterprise Case Management - Version 8.0.7 and later
Information in this document applies to any platform.

Goal

Problem Summary
---------------------------------------------------
ECM Relationship tab | Case status not updating

Problem Description
---------------------------------------------------
In ECM from relationship tab, when Merge or Close-Duplicate action are taken on cases, selected case status is not getting changed, however actions are successful from relationship.
Please let us know how we can fix this so status change happens correctly for selected cases.

Simulation steps as below:

1. View ECM case.
2. Go to Relationship Tab.
3. Select any related case.
4. Click on Link/Merge.
5. In the next window, select Merge option and save.
 

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Goal
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.