My Oracle Support Banner

In Agile 9.3.6, While Trying to Access Gantt Chart, Jnlp File Downloads Instead of Opening Gantt Chart (Doc ID 2890246.1)

Last updated on JANUARY 24, 2024

Applies to:

Oracle Agile Product Portfolio Management - Version and later
Information in this document applies to any platform.


Actual Behavior

In Agile 9.3.6, while trying to access Gantt Chart from Web Client using Chrome browser, jnlp file downloads instead of Gantt Chart being launched.

Expected Behavior

While trying to access Gantt Chart from Web Client, Gantt chart will open directly


The issue can be reproduced at will with the following steps:

  1. Launch Chrome, and log into Web Client
  2. Search and open a project, and click Details View
  3. Go to Gantt Chart > Read Only Mode
  4. See the popup window in the left bottom corner of the Web Client screen shows "AgileGantt.jnlp". This indicatesĀ AgileGantt.jnlp file has been downloaded
  5. Click "^" showing on the right of the popup window. See the menus "Open" and "Always open files of this type", but "Always open files of this type" is grayed out. Click "Open".
  6. You will get message: "Do you want to run this application?". Click Run
  7. Now Gantt Chart launches


Upgraded to Agile 9.3.6


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.