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Inquiries - Additional Result Tabs No Longer Working (Doc ID 2891424.1)

Last updated on AUGUST 23, 2022

Applies to:

Oracle Insurance Policy Administration J2EE - Version 11.3.0.21 and later
Information in this document applies to any platform.

Symptoms

On : 11.3.0.21 version, General

ACTUAL BEHAVIOR
---------------
The following issues were found following the application of the latest patch from Oracle (11.3.0.22):

1) Inquiries with an "Customer" Inquiry type: Inquiries with more than one result tabs are no longer working as before:

The first result tab will yield values found, however, when clicking on the additional result tab(s), a crash occurs

2) Inquiries with a "Company Inquiry" type: Inquiries with more than one result tabs are no longer working as before:

The first result tab will yield values found, however, when clicking on the additional result tab(s), the values entered/selected in the Input(s) section gets reset to the default (no input). As a result, no values will be found. The User must re-enter/select the values again in the Input(s) section to get values.

EXPECTED BEHAVIOR
-----------------------
No crash occurs.

STEPS
-----------------------
OIPA v 11.3.0.22 (Company inquiry)
1. go to Inquiry screen;
2. Company Type: Company;
3. Inquiry Name : select one that has more than one TAB (RESULT in the configuration) ;
4. enter Inputs fields
5. press OK and you get results.
6. Press on the 2nd tab (second RESULT) and you NO results.
Notice : that your selected INPUT are gone as you changed tabs, you have to reenter

OIPA v 11.3.0.22 (Customer inquiry)
1. go to Inquiry screen;
2. Company Type: Customer;
3. Select a Customer;
4. Inquiry Name : select one that has more than one TAB (RESULT in the configuration) ;
5. enter Inputs fields
6. press OK and you get results.
7. Press on the 2nd tab (second RESULT) and you NO results.
Notice : that your selected INPUT are gone as you changed tabs, you have to reenter

Cause

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In this Document
Symptoms
Cause
Solution
References


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