Payment Batch Reversal Error (Doc ID 2892452.1)

Last updated on APRIL 07, 2024

Applies to:

Symptoms

ACTUAL BEHAVIOR
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Payment Batch Reversal Error

User currently unable to reverse two batches in Production

The application is displaying the error message "Payment control Total not matching, Posting not allowed" and in some cases user identified that the reversal was marking some accounts as ERROR-REVERSAL due to a backdating error message.

For the backdated issue user were able to fix it by reversing the charge off status of those accounts, but user don't believe this step is necessary since the configuration allows CHGOFF status for PAYMENT_REV Monetary TXN

EXPECTED BEHAVIOR
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System should allow to reverse payment batches reversal without any errors.

STEPS
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The issue can be reproduced at will with the following steps:
1. Try to post payment batch reversal
2. System should post successfully without any error message.
3. Currently system throwing the error message Payment control total not matching, posting not allowed.

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot post payment reversal batch successfully.

Cause

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