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Device Operation Results in Zero-Customer Real Outage (Doc ID 2893082.1)

Last updated on SEPTEMBER 20, 2022

Applies to:

Oracle Utilities Network Management System - Version to [Release 2.3 to 2.5]
Oracle Network Management for Utilities - DMS - Version to [Release 2.3 to 2.5]
Information in this document applies to any platform.


On : version, NMS Infrastructure

Real-outage created with 0 customers.

Under certain circumstances, NMS creates an RO with 0 customers.

The system should not create real-outages that contain no supply nodes

The issue can be reproduced at will with the following steps:

  1. Find a 3-phase switch with a downstream 3-phase transformer.
  2. Open 1 or two phases of the switch.
    An RDO is created.
  3. Open the transformer.
    The existing RDO does not change and no new RDO appears
  4. Close the switch.
    The RDO is restored and a new RDO appears on the transformer.
  5. Close the transformer.
    The new RDO is restored.


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