Purchased Charge Offer and Discount Information Is Missing From ECE Cache (Doc ID 2894384.1)

Last updated on FEBRUARY 07, 2024

Applies to:

Goal

 Scenario:

• In production system it was observed that many accounts in Elastic Charging Engine (ECE) cache are not having the purchased offering populated correctly (purchasedChargeOffers = []), they have gone missing
• Some background about the sequence of events is
  • these affected accounts have certain base plan that expires in 3 months
  • system went live in the past and 3 months has just passed and these purchased offers from the base plan have expired
  • at some point, there started to be complaints from subscribers about not being able to perform usage
  • it has been analyzed that these affected accounts did not have purchased offering in the ECE cache
• In order to correct the accounts, they are being re-synchronized by way of incremental customer loading, and after doing this, the cache is updated and subscriber is able to do usage fine
• However it is noticed that the loading of customer accounts is consuming a lot of time, for example, 10 accounts took about 25 minutes to load

Question:

1) Why the purchased offering went missing in the ECE cache?
2) How to improve the customer loading performance?

Solution

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.