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Error Occurred When User Attempts To Unlock A Case (Doc ID 2894478.1)

Last updated on JULY 13, 2023

Applies to:

Oracle Life Sciences Argus Safety - Version 8.2.3 and later
Information in this document applies to any platform.

Symptoms

The following error appears when trying to unlock the case.

"Error Occurred. Please Contact System Administrator."

 

 

Note that the following error is displayed in cmn_error_log.

GSS_UTIL.F_UNLOCK_STOP_CHECK
Error: 100  ORA-01403: no data found
PL/SQL Call Stack:  17765013557877382653
673        PKG_CONSOLE_COMMON.P_ERROR_LOG
4789       GSS_UTIL.P_LOG_ERROR
116        GSS_UTIL.F_UNLOCK_STOP_CHECK

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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