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Error: “500 Internal Server Error” When Attempting to Verify Connection to P6procloudconnect (Doc ID 2894866.1)

Last updated on SEPTEMBER 13, 2022

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 18.8 and later
Information in this document applies to any platform.

Symptoms

When attempting to verify connection to P6ProCloudConnect with //<appserver>:<port>/p6ProCloudConnect/checkbasichealth, the browser reports the following error:

ERROR


500 Internal Server Error

STEPS


The issue can be reproduced at will with the following steps:

  1. Open Browser page.
  2. Access URL: //<app server>:<port>/p6procloudconnect/checkbasichealth.
  3. Observe the reported error.

Cause

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