Getting Multiple TROUBLE_CALLBACKS Related Errors in the IVRAdapter Log (Doc ID 2895106.1)

Last updated on SEPTEMBER 21, 2022

Applies to:

Oracle Utilities Network Management System - Version 2.5.0.1.0 to 2.5.0.2.0 [Release 2.5]
Oracle Network Management for Utilities - DMS - Version 2.5.0.1.0 to 2.5.0.2.0 [Release 2.5]
Information in this document applies to any platform.

Symptoms

On : 2.5.0.1.0 version, Adapters

IVRAdapter errors

Found a couple records in table TROUBLE_CALLS had CALL_STATUS E for Error. Then reviewed the IVRAdapter log and found the following for the calls, but it's not clear what the problem is.

ERRORS
08/15/22 17:13:34: IVRAdapter 0x7f0c1f690700,ctp=0x21a5628,"IVRInterface::TroubleCallHandler" Trouble Call for ID: 000763584391 was NOT PROCESSED
08/15/22 17:13:34: IVRAdapter 0x7f0c1f690700,ctp=0x21a5628,"IVRInterface::TroubleCallHandler" Returned callId was null, skipping
08/15/22 17:20:37: IVRAdapter 0x7f0c1f690700,ctp=0x21a5628,"IVRInterface::TroubleCallHandler" Trouble Call for ID: 000763584209 was NOT PROCESSED
08/15/22 17:20:37: IVRAdapter 0x7f0c1f690700,ctp=0x21a5628,"IVRInterface::TroubleCallHandler" Returned callId was null, skipping

Also see these messages

08/14/22 13:01:40: IVRAdapter 0x7f0c225bc700,ctp=0x2246eb8,"IVRInterface::CallbackRequestHandler" *WARNING* Cannot insert 5 rows into trouble_callbacks table, will attempt to insert rows individually.
08/14/22 13:01:40: IVRAdapter 0x7f0c225bc700,ctp=0x2246eb8,"IVRInterface::CallbackRequestHandler" *WARNING* Cannot insert row into trouble_callbacks table, will attempt to update existing row.
08/14/22 21:11:30: IVRAdapter 0x7f0c2257b700,ctp=0x22472c8,"IVRInterface::CallbackResponseHandler" *WARNING* CallbackResponse.C : 215 failed to save callbacks. The return value is: 0