OSM upgrade installation gets stuck
(Doc ID 2899106.1)
Last updated on MARCH 01, 2024
Applies to:
Oracle Communications Order and Service Management - Version 7.2.4 and laterInformation in this document applies to any platform.
Symptoms
User launches OSM installer for upgrade, fills all wizard pages and clicks 'Finish' button to initiate upgrade, the installer gets stuck at initial stage without making any significant change to OSM DB schema or to the
Server. Following repeated message is seen logs, 'Setup.product.install, com.mslv.oms.installation.AntExecAction, dbg, Failed to connect to DBInstall monitor, retry ...'
NOTE: Above message is commonly seen in upgrade installer logs including successful upgrade logs as well, this message doesn't indicate any failure, it only tells that DB installer is still doing pre-requisites and yet to
start actual upgrade. For successful upgrade this message is seen for about 10 20 times only, but for problematic scenarios like the one mentioned in this KM this message is logged indefinite times.
Installer hangs, user needs to cancel/kill installer process, resolve issue and re-run installer for upgrade.
Check cleanup section below.
The following message can appear in the installation log file.
(Aug 30, 2018 5:24:49 PM), Setup.product.install, com.mslv.oms.installation.AntExecAction, dbg, Failed to connect to DBInstall monitor, retry ...
(Aug 30, 2018 5:24:50 PM), Setup.product.install, com.mslv.oms.installation.AntExecAction, dbg, Failed to connect to DBInstall monitor, retry ...
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |