Automatch Job Not Processing Invoices Which Are In RMTCH Status
(Doc ID 2899124.1)
Last updated on OCTOBER 04, 2022
Applies to:Oracle Retail Invoice Matching - Version 14.1 and later
Information in this document applies to any platform.
Automatch job not processing invoices which are in RMTCH status.
There are about 6500+ invoices that are not getting picked from IM_DOC_HEAD table which are in RMTCH match status.
For example, let us take an order 1234 with an item 567890 with quantity 10. The unit_cost of the item in ordloc.unit_cost is 5. While shipping the same item, it has been received in two different cartons and with different qty as 6 and 4 qty respectively.
Here the shipsku.unit_cost for 6 qty is 5 and unit_cost for the same item for 4 qty is 6. So, this unit_cost different is causing the automatch to not to pick the invoices created against the above order resulting in no cost/qty routing and user is also unable to route the invoice for cost from front end.
Suggested Resolution: We can resolve this issue by taking an RCA from RMS screen for the item and ensure that the shipsku.unit_cost is in sync with ordloc.unit across all the containers. So that the reimautomatch will pick the invoices and match the eligible invoices and also it will route for cost/qty discrepancy.
Kindly let us know the impact on the ReIM/RMS if we consider taking an RCA for the item from RMS screen. Also suggest us if you have any other approaches to resolve the issue.
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