Update Queue Button On Queue Screen Not Working (Doc ID 2901218.1)

Last updated on OCTOBER 07, 2022

Applies to:

Symptoms

Update queue button on Queue Screen not working

For queues to work without running the QCS batch job, Run a few specific queues by clicking update queue button on Update Queue button on QUEUES --> CUSTOMER SERVICE SCREEN.

Accounts not moving into the queue. However, the queue is valid (ASG CODE =IN_TRANSIT) and is based on condition code NEW_CTRCT.

ERROR
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ORA-06500: PL/SQL: storage error Context=Error in : qcsprc_en_100_01.set_assignment

STEPS
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The issue can be reproduced at will with the following steps:
1. Screen QUEUES --> CUSTOMER SERVICE SCREEN
2. Update Queue button - Not QCS using batch job.
3. Check accounts are moving to the queue as expected

Changes

Cause

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