Update Queue Button On Queue Screen Not Working
(Doc ID 2901218.1)
Last updated on OCTOBER 07, 2022
Applies to:Oracle Financial Services Lending and Leasing Cloud Service - Version 220.127.116.11.0 and later
Information in this document applies to any platform.
Update queue button on Queue Screen not working
For queues to work without running the QCS batch job, Run a few specific queues by clicking update queue button on Update Queue button on QUEUES --> CUSTOMER SERVICE SCREEN.
Accounts not moving into the queue. However, the queue is valid (ASG CODE =IN_TRANSIT) and is based on condition code NEW_CTRCT.
ORA-06500: PL/SQL: storage error Context=Error in : qcsprc_en_100_01.set_assignment
The issue can be reproduced at will with the following steps:
1. Screen QUEUES --> CUSTOMER SERVICE SCREEN
2. Update Queue button - Not QCS using batch job.
3. Check accounts are moving to the queue as expected
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