Posting a call activity to close Bankruptcy Condition Not Updating Stop Correspondence Flag to N (Doc ID 2901858.1)

Last updated on OCTOBER 11, 2022

Applies to:

Symptoms

ACTUAL BEHAVIOR
---------------
Account migrated to OFSLL with bankruptcy condition. Posting a call activity  to close Bankruptcy Condition  Not Updating Stop Correspondence Flag to N at customer level.

EXPECTED BEHAVIOR
-----------------------
System should have updated the STOP CORRESPONDENCE FLAG to ‘N’ both at Customer and Account Level, when call activity is posted to close BKRP condition

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Migrate a legacy account with account condition(Bankruptcy)
2. Check whether the account got migrated with account condition(Bankruptcy)
3. Post a call activity to close the bankruptcy condition
4. Check whether the stop correspondence flag is set to N at account level and customer level

Changes

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.