Credit Note Matched With RTV Credit Note Request Within Tolerance, Not Posted With Correct Accounts
(Doc ID 2903553.1)
Last updated on OCTOBER 18, 2022
Applies to:
Oracle Retail Invoice Matching - Version 19.0.1 and laterInformation in this document applies to any platform.
Symptoms
On : 19.0.1 version, Other
ACTUAL BEHAVIOR
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Credit Note matched with RTV Credit Note Request with in Tolerance, not posted with correct Accounting (SEGMENT2) values.
EXPECTED BEHAVIOR
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Credit Note matched with RTV Credit Note Request with in Tolerance, should posted with correct Accounting (SEGMENT2) values.
STEPS
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The issue can be reproduced at will with the following steps:
1. Create a an RTV, ship the same, get the document (Credit Note Request) Interfaced from RMS to ReIMv19
2. Create a Credit Note with a discrepancy which is within the Tolerance
3. Match the Credit Note Request with Credit Note
4. Run the the Roll up batch
5. Run the posting batch
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |