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CCB 2.7 SP3 MO-Audit Algorithm Into CASE Maintenance Object is Triggered By Refreshing Case Page Even if There Are No Changes (Doc ID 2904490.1)

Last updated on OCTOBER 27, 2022

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.7.0.3.0 and later
Information in this document applies to any platform.

Symptoms

**Examples provided in this article do not represent real life personal/confidential information**

**Disclaimer:** This KM article may include the following abbreviations:

CCB - Oracle Utilities Customer Care and Billing

CM - Customer Modification

DB - Database

MO - Maintenance Object

 On : 2.7.0.3.0 version, ENV - Environment

ACTUAL BEHAVIOR
---------------
When Case is loaded/refreshed without any changes, Sync Request is created (MO – Audit Algorithm is triggered).

EXPECTED BEHAVIOR
-----------------------
If Case is loaded/refreshed without any changes, Sync Request should NOT be created (MO – Audit Algorithm should NOT be triggered).

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. MO – Audit Algorithm plugged in to CASE Maintenance Object (MO)  is triggered just by loading/refreshing the Case page, even without any changes.
This causes Sync Request record to be created, even though it should not be created in the first place.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
There would be several Sync Requests that would be created for the Cases unnecessarily. This would quickly take up DB space with clutter Sync Request records.

Cause

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In this Document
Symptoms
Cause
Solution
References


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