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Billing Care: "Negative Balance Transfer" Action Page is Opening Despite Being Inactive (Doc ID 2907082.1)

Last updated on FEBRUARY 21, 2024

Applies to:

Oracle Communications Billing and Revenue Management - Version 12.0.0.4.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
"Negative Balance Transfer " action is opening even though it is inactive in the "Bills" tab page. Below is the location of "Negative Transfer Balance"

Bills => select any bill from "Switch Bill" => Actions => Negative Balance Transfer

EXPECTED BEHAVIOR
-----------------------
Negative Balance Transfer should be inactive.

STEPS
----------------------
1. Open an account in Billing Care
2. Select any bill from "Switch Bill"
3. From the pull-down list in "Actions", click on Negative Balance Transfer, which is inactive (greyed out)


Cause

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In this Document
Symptoms
Cause
Solution
References


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