My Oracle Support Banner

Charging Issue Related to Discount Refund While Cancelling (Doc ID 2907440.1)

Last updated on MAY 15, 2024

Applies to:

Oracle Communications Billing and Revenue Management - Version 12.0.0.4.0 and later
Information in this document applies to any platform.

Goal

A pricing configuration is like:
Discount D is applicable on Product P, prorated charge (prorated refund) upon cancellation.
Product P is configured as full charge on cancellation proration setting.

Whenever the user cancelling product before discount on the same date, no discount refund is happening.
On the other hand, if the user is cancelling discount before product cancellation, only then discount amount is refunded for the prorated periods.

In Pre-Integrated-Pack (PIP) flow, the order of opcode call is not under Billing and Revenue Management (BRM) purview; so, PCM_OP_SUBSCRIPTION_CANCEL_PRODUCT or PCM_OP_SUBSCRIPTION_CANCEL_DISCOUNT might be called in any order. This implies charging behavior of BRM depends on the sequence of the opcode calls.

Please clarify if there is any rule for such sequence in PIP flow.
 

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Goal
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.