After Rerating, Billed Subscription Charges Are Falling into next Bill
(Doc ID 2911692.1)
Last updated on APRIL 05, 2024
Applies to:
Oracle Communications Billing and Revenue Management - Version 12.0.0.3.0 and laterInformation in this document applies to any platform.
Symptoms
After Rerating, billed subscription charges are falling into next bill in the below scenario.
Scenario:
- created a new account on Jul 1 with quarterly subscription product (impact zero) and discount (impact 100$ for example)
- ran billing on Aug2
- ran billing on Sep 2
- ran billing on Oct 2
- created a change order on Oct 5
change order constitutes:
PCM_OP_SUBSCRIPTION_CANCEL_DISCOUNT for the old discount
PCM_OP_SUBSCRIPTION_PURCHASE_DISCOUNT for the new discount (impact 500$ for example) - ran rerating on Oct 5, with start date as July 1
- the expectation is that the rerated new charges should be attached to original bill instead of next bill (expecting the rerated behavior to be same as usage events where the rerated amount will be attached to the original bill)
Note: When the rerate was completed, the month where the original subscription fee was billed is now showing $0. This is incorrect. Customer needs to be billed the revised fee in the correct invoice period. Some end users and clients have strict invoicing policies and they will not accept or pay a bill with fees billed in the wrong month. Furthermore, two cycle fees are being billed on the current month bill (the month the rerate was processed). The month the rerate was processed should have no bearing on which invoice the fees would occur.
Cause
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In this Document
Symptoms |
Cause |
Solution |
References |