My Oracle Support Banner

SFWS: CaptureInteraction / ProcessInteraction Fails with NPE on ServiceManagerImpl.findServices (Doc ID 2914374.1)

Last updated on AUGUST 16, 2024

Applies to:

Oracle Communications Unified Inventory Management - Version 7.5.0.1.0 and later
Information in this document applies to any platform.

Symptoms

New Order request using SFWS CaptureInteraction / ProcessInteraction fails with NullPointerException if following 2 conditions are met:

  1. ui.search.queryBehavior set to 5 or 2 in $WLS_Domain/UIM/config/system-config.properties
  2. Capture Interaction request has presence of either of the 2 following parameters:
    2.1 externalObjectId
    2.2 externalManagementDomain

Stack trace associated:

java.lang.NullPointerException: null
at oracle.communications.inventory.api.service.impl.ServiceManagerImpl.findServices(ServiceManagerImpl.java:183) ~[uim-managers.jar:?]
at oracle.communications.inventory.api.service.impl.ServiceUtils.validateExternalSystemDetails(ServiceUtils.java:374) [uim-managers.jar:?]
at oracle.communications.inventory.api.service.impl.ServiceWorker.createService(ServiceWorker.java:221) [uim-managers.jar:?]
at oracle.communications.inventory.api.service.impl.ServiceWorker.createService(ServiceWorker.java:182) [uim-managers.jar:?]

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.