Attachments Are Not Displayed
(Doc ID 2914666.1)
Last updated on JULY 13, 2023
Applies to:
Oracle Life Sciences Argus Safety - Version 8.1.2 and laterInformation in this document applies to any platform.
Goal
On: Argus Safety 8.1.2 version, Case Form
When trying to view attachments the following error appears:
500 - Internal server error.
There is a problem with the resource you are looking for, and it cannot be displayed.
After enabling verbose logging (Per Troubleshooting Error 500 - Internal Server Error On Windows 2008 Servers(Doc ID 1502580.1)) the full warning is:
HTTP Error 500.19 - Internal Server Error
The requested page cannot be accessed because the related configuration data
for the page is invalid
http://xxx.xxx.xx.xxx:8083/UploadedLetters/C91A8E4DE04A4BAB9855E0F5B69A01431.pdf
Physical Path : D\Temp\UploadedLetters\C91A8E4DE04A4BAB9855E0F5B69A01431.pdf
Error Code 0x8007000d
Failed to decrypt attribute 'password'
Config File: \\?\C:\inetpub\temp\apppool\Argus Web Pool\Argus Web Pool.config
The password it is having an issue with is on line 960 of the above file
When searching the file mentioned i.e. C:\inetpub\temp\apppool\Argus WebPool\Argus Web Pool.config
We see this password relates to 'anonymousAuthentication password' per below:
<authentication>
<anonymousAuthentication
password="[enc:xxxxxxxxxxxxxxxxxxxxxxx:enc]" />
</authentication>
Solution
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In this Document
| Goal |
| Solution |
| References |