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Attachments Are Not Displayed (Doc ID 2914666.1)

Last updated on JULY 13, 2023

Applies to:

Oracle Life Sciences Argus Safety - Version 8.1.2 and later
Information in this document applies to any platform.


On: Argus Safety 8.1.2 version, Case Form

When trying to view attachments the following error appears:

500 - Internal server error.
There is a problem with the resource you are looking for, and it cannot be displayed.


After enabling verbose logging (Per Troubleshooting Error 500 - Internal Server Error On Windows 2008 Servers(Doc ID 1502580.1)) the full warning is:

HTTP Error 500.19 - Internal Server Error

The requested page cannot be accessed because the related configuration data
for the page is invalid

Physical Path : D\Temp\UploadedLetters\C91A8E4DE04A4BAB9855E0F5B69A01431.pdf

Error Code 0x8007000d

Failed to decrypt attribute 'password'

Config File: \\?\C:\inetpub\temp\apppool\Argus Web Pool\Argus Web Pool.config


The password it is having an issue with is on line 960 of the above file

When searching the file mentioned i.e. C:\inetpub\temp\apppool\Argus WebPool\Argus Web Pool.config

We see this password relates to 'anonymousAuthentication password' per below:



password="[enc:xxxxxxxxxxxxxxxxxxxxxxx:enc]" />






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