Random WebClient Session Timeouts As often As Every (20-90 mins) - Error "There are no results"; <BEA-010227> <EJB exception occurred during invocation from home or business (Doc ID 2915235.1)

Last updated on DECEMBER 13, 2022

Applies to:

Symptoms

Random WebClient Session Timeouts as often as every (20-90 mins)
 
ERROR
"There are no results"

Server logs show:
<[ACTIVE] ExecuteThread: '183' for queue: 'weblogic.kernel.Default (self-tuning)'> <username> <BEA1-6456CB3E4B5BF614AF70> <63f0061a-5477-43c3-9e72-29f718965cb6-0046ce75> <1670347160388> <[severity-value: 64] [rid: 0] [partition-id: 0] [partition-name: DOMAIN] > <BEA-010227> <EJB exception occurred during invocation from home or business: com.agile.pc.cmserver.folder.FolderSessionBean_3huh6i_Intf generated exception: com.agile.util.exception.LoginException: The session has been terminated. Please login again.>

The issue can be reproduced at will with the following steps:
1. Login to Web Client
2. User receive random session times outs
 

Changes

Cause

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