Understanding Sales Order Dates When Rescheduling With Demand Class Changes (Doc ID 2915665.1)

Last updated on JANUARY 03, 2023

Applies to:

Symptoms

How a sales order schedule ship date behaves when the Demand Class is changed?

Example:
  - Demand Class "A" - there is sufficient supply allocated to fulfill the sales order demand
  - Demand Class "B" - allocated supply is not sufficient

STEPS:
1. (NAV) Order Management(R)/Orders,Returns/Sales Orders/

2. Create a sales order line with demand class "A" and schedule it -> since there is enough supply, the Customer Request date can be fulfilled.

3. Change the demand class to "B" -> Allocated supply is not sufficient, so the sales order line automatically gets rescheduled when saved, the Schedule Ship and Arrival dates are pushed out to reflect the "new" availability.

4. The demand class is switched BACK to "A" -> the availability goes up again, as there is more supply allocated to this demand class, however Schedule Ship and Arrival dates are not changed to an earlier date

Expected behavior: The dates from step 2 should be used in step 4.

Changes

Cause

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