File Manager Purge Not Working After System Refresh (Doc ID 2915982.1)

Last updated on DECEMBER 15, 2022

Applies to:

Symptoms

File manager purge not working after system refresh. When a folder is deleted the folder does not move to the purge folder but remains in the agilevault folder.

EXPECTED BEHAVIOR
Expect folder to go to purge folder after being deleted.


STEPS
The issue can be reproduced at will with the following steps:
1. Setup Purge Vault as follows:

  a.) Login to Java Client under Admin > User Settings > Locations

       File Manager
       Name: iFS
       File Manager: http://.com:8080/Filemgr/AttachmentServlet
       Enabled: Yes
       Primary file server Yes

       Vault Configuration
       Standard Primary Vault D:\agilevalut D:\agilevault\purge Read-Write

2. Login to Webclient
3. Delete FOLDER
4. Go to Agile server and locate the purge folder on the D:\agilevault\purge
5. A new Purge Folder was not created

Changes

Cause

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