ORA-20300: Portal API Change Password Failed. When Connecting to AERS (Doc ID 291611.1)

Last updated on MARCH 08, 2017

Applies to:

Adverse Event Reporting System - Version: 4.3 to 4.7 - Release: 4 to 4
Information in this document applies to any platform.
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***Checked for relevance on 15-APR-2011***
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Symptoms

Connecting to AERS, the application requests a password change. Once the new password is provided, the following error message comes up:

ORA-20300: Portal API change password failed. Check password complexity: error:-11.
ORA-06512: at "ENSITE.SERVERERROR",line 348
ORA-06512: at "ENSITE.AERSWW_PORTALIF",ine 2594

Cause

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