Agile Down Due to JAVA.LANG.OUTOFMEMORYERROR: JAVA HEAP SPACE (Doc ID 2916660.1)

Last updated on MAY 20, 2024

Applies to:

Symptoms

User are having issue of java heap memory. Users increased heap size from 3GB to 5 Gb but right after 1 week heap issue occurred and forces Agile to go down

ERROR
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<[ServletContext@207859039[app:AgilePLM module:/Agile path:null spec-version:3.1]] Servlet failed with an Exception
java.lang.OutOfMemoryError: Java heap space
>
java.lang.OutOfMemoryError: Java heap space.
java.lang.OutOfMemoryError: Java heap space
>
<[STUCK] ExecuteThread: '13' for queue: 'weblogic.kernel.Default (self-tuning)' has been busy for "1,439" seconds working on the request "Http Request Information: weblogic.servlet.internal.ServletRequestImpl@4b24f47e[GET /Agile/default/login-cms.jsp]
", which is more than the configured time (StuckThreadMaxTime) of "1,200" seconds in "server-failure-trigger". Stack trace:
weblogic.kernel.KernelLogger.logExecuteFailed(KernelLogger.java:111)
weblogic.work.ExecuteThread.execute(ExecuteThread.java:430)
weblogic.work.ExecuteThread.run(ExecuteThread.java:360)

STEPS
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The issue can be reproduced at will with the following steps:
1. Export large sized ATO

Changes

Cause

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