AR Actions And Payment Incorrectly Displayed in Billing Care Bill Tab Details (Doc ID 2916960.1)

Last updated on FEBRUARY 08, 2024

Applies to:

Symptoms

After adjustment and refund have performed, the Account Receivable (AR) action details and Payment details are incorrect displayed in the Billing Care Bills tab details. Although the details are displayed correctly in Customer Center.

EXPECTED BEHAVIOR
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AR actions : 0.00
Payment Applied :164.44

CURRENT BEHAVIOR
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AR actions : (164.44)
Payment Applied : 0.00

STEPS TO REPRODUCE
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The issue can be reproduced at will with the following steps:

For Direct account :
  1. Create a direct account.
  2. Purchase a monthly cycle forward product.
  3. Run billing for same date of account creation -   payment successful.
  4. Adjustment on the particular bill.
  5. Again run billing which triggered refund.

For Hierarchy account :
  1. Create a direct account with few children.
  2. Purchase  a monthly cycle forward product for same.
  3. Run billing for the account -  payment by parent successful.
  4. Adjustment on particular child account successful.
  5. Run billing again , which triggered refund.

Cause

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