My Oracle Support Banner

Docgen Is Causing High CPU Usage in Production (Doc ID 2917316.1)

Last updated on DECEMBER 30, 2022

Applies to:

Oracle Communications Billing and Revenue Management - Version and later
Information in this document applies to any platform.


On version of Billing and Revenue Management (BRM), one user noticed that docgen is creating high CPU usage always. When this issue happens, the user is not able to login to BRM server.

NOTE: The user recently added additional CPU in BI Publisher (BIP) server which is not related to this docgen server (both are different servers).

Here is the details of CPU usage from pidstat command of docgen:


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.