RP Users Receive 'Error:Failed To Authenticate The User Details' Message After WebSphere Fix Pack 22 Deployment (Doc ID 2917441.1)

Last updated on DECEMBER 23, 2022

Applies to:

Symptoms

On : 11.3.0.27 version, Security

Starting 10/14/22, all users (ex admin) are unable to login to the Rules Palette application.
Admin attempted to setup a new RP connection from the affected user workstation and was successful using the Admin credentials.
Their IT team had patched the application server (WebSphere) on (10/13/22) where the PaletteConfig app was deployed.

When the users attempt to login, the following message is reported:


ERROR
-----------------------
FROM UI
-------
Error: Failed to Authenticate the user details.


FROM RP Log
-----------
WARNING [com.adminserver.asideutilities.globals.CipherUtl]: Given final block not properly padded. Such issues can arise if a bad key is used during decryption.
javax.crypto.BadPaddingException: Given final block not properly padded. Such issues can arise if a bad key is used during decryption.
at com.sun.crypto.provider.CipherCore.unpad(CipherCore.java:975)
at com.sun.crypto.provider.CipherCore.fillOutputBuffer(CipherCore.java:1056)
at com.sun.crypto.provider.CipherCore.doFinal(CipherCore.java:853)
at com.sun.crypto.provider.AESCipher.engineDoFinal(AESCipher.java:446)
at javax.crypto.Cipher.doFinal(Cipher.java:2168)



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Launch Rules Palette.
2. Attempt to login.

Cause

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