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Error: Unable to Load Data When Opening the View Service Status Window in P6 Web (Doc ID 2919013.1)

Last updated on MARCH 02, 2023

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 21.12.10.0 and later
Information in this document applies to any platform.

Symptoms

Issues opening 'View Service Status' window in P6 Web

The 'View Service Status' window takes minutes to load or fails with the following error.

ERROR

Unable to Load Data
An unknown error has occurred.


STEPS

The issue can be reproduced at will with the following steps:

  1. Logon to P6 Web.
  2. Go to "Welcome, " dropdown menu.
  3. Select View Service Status.
  4. Window takes a long time to load or displays an error.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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