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Bulk ICSR Transmit Screen Stuck on Green Transmit Bulb and Does Not Move to Next Bulb (Doc ID 2920666.1)

Last updated on JULY 13, 2023

Applies to:

Oracle Life Sciences Argus Safety - Version 8.2.3.1 and later
Oracle Life Sciences Argus Safety Cloud Service - Version 8.2 and later
Information in this document applies to any platform.

Symptoms

Batch Transmitted ICSR are stuck at green Transmit bulb and never progress.

Worklist > Bulk ICSR Transmit screen

Steps to Repeat:

Case Actions > Open

Query for a list of cases

Select cases to be Batched

Click [Batch] button

'Batch Print or Create Report' pop-up window is displayed

Enter appropriate fields for the Batch job

Reporting Destionation: FDA

Report Form: E2B

License Type: Any

Message Type: PADER

Format: Final

Destination: Transmit

Scheduling: Run at today's date and time

[OK] button

Worklist > Bulk ICSR Transmit

ICSR never gets past the green Transmit bulb

ERROR_LOG has the error:

The value: pader is invalid. For a list of valid values for this element, please check the table CFG_M2 using profile: ICH-ICSR V2.1 MESSAGE TEMPLATE - FDA and dtd_element: MESSAGETYPE. Stored Procedure: M2_VALIDATION

Cause

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In this Document
Symptoms
Cause
Solution

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