Unable To Move Payment To Suspense (Doc ID 2921301.1)

Last updated on JANUARY 16, 2023

Applies to:

Symptoms

On : 12.0.0.4.0 version, Billing Care

ACTUAL BEHAVIOR
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The option 'move payment to suspense' is not present in payment detail applet when payment re-allocated back via Payment Suspense. Earlier this option was present in Billing Care, now user unable to locate and do the same.

Current Build:
Release 12.0.0.4.0
Build 220829.0302.B50

<Patch 34536699>

 

EXPECTED BEHAVIOR
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It should show 'move payment to suspense' like before

STEPS
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The issue can be reproduced at will with the following steps:
1. Followed the steps "How to Configure Payment Suspense in Billing Care 12 (Doc ID 2653242.1)" and created Payment Suspense account.
2. Created Chargeoffer with MCF event with 10 $, created bundle, package and added to package list.
3. Created the account with above package
4. Moved the pvt to next billing and ran the billing.
5. Done payment of 1$ via Billing care and allocated the to Bill B1-26.
6. Later clicked in "Payment Details" page and able to see the "Move Payment To Suspense" , so select the same and see the 1$ amount got reversed.
7. Opened the "Payment Suspense", Allocate 1$ back to bill B1-26.
8. Now open the same account and able to see 1$ at B1-26 level. Click "Payment applied" and then you are able to see two rows. select the payment/item done via Payment Suspense and view the "payment details".
9. Option 'move payment to suspense' is not present in payment detail.



 

Cause

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