'You do not have sufficient privileges to perform this operation. Please, contact your help desk' Message Appears When Trying To Approve CRFs. (Doc ID 2921667.1)

Last updated on JUNE 07, 2023

Applies to:

Oracle Clinical Remote Data Capture Option - Version 5.4.0 and later
Information in this document applies to any platform.

1)
After upgrading from OC/RDC 4.6.6 to 5.4: some RDC Onsite users are unable to approve CRFs and getting the below error:

i.e.

2)
It was determined that the problem users do have the 'APPROVE' privilege granted along with the required roles and study/site access.

	To view full details, sign in with your My Oracle Support account.
	Don't have a My Oracle Support account? Click to get started!

In this Document

Symptoms

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.