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Error: "An error occurred while processing your request. Please try again" After Attempting to Login to P6 Web (Doc ID 2923371.1)

Last updated on JANUARY 29, 2023

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 20.12 and later
Information in this document applies to any platform.

Symptoms

When attempting to login to P6 Web, the following error occurs.

An error occurred while processing your request. Please try again.

The following error is also found in the <Oracle Middleware home>\user_projects\domains\<P6 EPPM domain>\servers\AdminServer\logs\AdminServer.log file:

Throwable: java.lang.InternalError: Unexpected CryptoAPI failure generating seed
Stack Trace:
java.lang.InternalError: Unexpected CryptoAPI failure generating seed
at sun.security.provider.NativeSeedGenerator.getSeedBytes(NativeSeedGenerator.java:62)
at sun.security.provider.SeedGenerator.generateSeed(SeedGenerator.java:144)
at sun.security.provider.SecureRandom.engineGenerateSeed(SecureRandom.java:139)
at java.security.SecureRandom.generateSeed(SecureRandom.java:546)
at com.bea.security.utils.random.AbstractRandomData.ensureInittedAndSeeded(AbstractRandomData.java:92)
at com.bea.security.utils.random.AbstractRandomData.getRandomBytes(AbstractRandomData.java:106)
at com.bea.security.utils.random.AbstractRandomData.getRandomBytes(AbstractRandomData.java:101)
at com.bea.console.utils.CSRFUtils.getSecret(CSRFUtils.java:56)
at com.bea.console.taglib.html.TableTag.addSecretToFormPostXSLT(TableTag.java:2338)
at com.bea.console.taglib.html.TableTag.doEndTag(TableTag.java:321)
at jsp_servlet._jsp._core._server.__serversconfigtable._jspService(__serversconfigtable.java:435)
at weblogic.servlet.jsp.JspBase.service(JspBase.java:35)

The issue can be reproduced at will with the following steps:

  1. Browse to the P6 Web login page URL.
  2. Enter Login credentials, click Sign In.
  3. Observe the reported error.

Changes

 

Cause

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