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ECM 807 - Link/Merge Add Case Issue Different Entity Copied To Parent Case (Doc ID 2924729.1)

Last updated on FEBRUARY 06, 2023

Applies to:

Oracle Financial Services Enterprise Case Management - Version 8.0.7 and later
Information in this document applies to any platform.

Symptoms

ECM 807 - Link/Merge or Add case issue
when link/merge or Add case performed sometime different entity copied to parent case , the external entity which got copied belongs to different case and its jurisdiction is different .

eg. CASE1 parent case
  case2 child related case
case2 merged with case1
case2 has external entity with name 'xyz' with data dump date '01-01-2021' with jurisdiction as 'IN'
  other case case3 has same external entity 'xyz' with data dump date '30-06-2022' with jurisdiction 'US'.

When case case2 merged with case1 external entity 'xyz' with jurisdiction 'US' got copied to case1, this is an issue as its different jurisdiction entity.



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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