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Network System Design Missing all Component, Element, and Connection Graphics. Canvas Area is Completely Blank/White. (Doc ID 2925405.1)

Last updated on FEBRUARY 03, 2023

Applies to:

Oracle Communications MetaSolv Solution - Version 6.3.1 and later
Information in this document applies to any platform.

Symptoms

The Network System Design opens, but none of the component, element, and connection graphics are displayed on the canvas. The canvas area is completely blank/white. The Component Information and Component Relationships tree-views under Network Detail can be expanded and the information is correctly displayed. However, the "Right-click > Locate in Drawing" feature does not work because there is nothing on the canvas for it to find. The behavior is intermittent.

Process Steps

1. Inventory Management.

2. Network Systems.

3. Query for the affected Network System

4. Double-click the network system to open its Network System Design and note the canvas drawing is completely blank.

 

Cause

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In this Document
Symptoms
Cause
Solution
References


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