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Item Of The Service Account(Child Account) Are Not Linked To Parent Account Item(ar_item_obj_id0=0) (Doc ID 2927052.1)

Last updated on FEBRUARY 13, 2023

Applies to:

Oracle Communications Billing and Revenue Management - Version 12.0.0.5.0 and later
Information in this document applies to any platform.

Symptoms

On : 12.0.0.5.0 version, Core Billing

ACTUAL BEHAVIOR
--------------------

Items of the Service Account(Child account) are not linked to Parent Account item(ar_item_obj_id0 reference is empty in the item table) for a closed account and closed service.

There is a requirement to purchase products(OTC) for the terminated account as rebates.
It is seen that the reference poids of the items for the terminated account is not populated with the ar_item_obj_id0,ar_item_obj_type, item_class. So the purchased product charges of the terminated account are not considered for the total due calculation in the final bill of the parent account.

EXPECTED BEHAVIOR
-----------------------
purchased product charges of the service account(closed account) to be considered in the bill of the billing account

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Billing Account Creation on 11-NOV-22
2. Service Account creation on 11-Nov-22
3. Bill Service Account and Billing Account till Jan-23 cycle.
4. Terminate the service account on 08-FEB-23.
5. Partial Billing and journal update on 01-MAR-23.
5. Bill Service Account and Billing Account on 11-MAR-23. Billing Delay is 10Days
6. Purchase some charges on closed account on 11-MAR-23.

please enable this parameter
#========================================================================
# deal_purchase_for_closed_account
#
# To enable product purchases from closed or inactive accounts set this value
to 1
#
# By default, closed and inactive accounts cannot purchase products.
# You may, however, want to make such purchases possible
#
#========================================================================

- fm_bill deal_purchase_for_closed_account 1

7. Bill the account on 11-APR-23. Billing Delay is 10Days and you see the charges purchased in step6 is not billed.



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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