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Case Description Getting Populated Wrongly (Doc ID 2927482.1)

Last updated on FEBRUARY 16, 2023

Applies to:

Oracle Financial Services Enterprise Case Management - Version 8.0.7 and later
Information in this document applies to any platform.


We have recently installed ECM 8121 and in kdd_cases table, the case description is being wrongly populated.
for example:- if the case is having 1 events with 1 scenario, it populates 1 event 2 scenarios and sometimes 1 event 0 scenario. Same is being populated in the fcc_correlation table.

Can you please let us know why it is happening and how this particular field is getting populated




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