CS Real Time Screening Contact System Admin Error
(Doc ID 2928694.1)
Last updated on FEBRUARY 22, 2023
Applies to:
Oracle Financial Services Customer Screening - Version 8.0.8 and laterInformation in this document applies to any platform.
Symptoms
User encountered Please contact system admin while doing Real time screening.
Steps to reproduce:
Step1: Login to CS application
Step2: Click on customer screening
Step3: Input the mandatory details for Name screening
Step4: Click on scan and investigate
Expected result: Matches should be generated without any issues.
Actual result: Getting Getting Please contact system administrator error in UI
Issue Encountered: below 401 unauthorized error in OFSAA.log
trynull---http://XXX.XX.X.XX:XXXX/edq/restws/Customer-Screening:IndividualScreen
[14-02-23 07:54:23,456 GMT AM] [DEBUG] [WEB] [NA] [NA] Setting jSessionID Value through PMF client...
[14-02-23 07:54:23,456 GMT AM] [DEBUG] [WEB] [NA] [NA] Setting Basic Authentication...Basic abcd###/abcd###
[14-02-23 07:54:23,456 GMT AM] [DEBUG] [WEB] [NA] [NA] Input to the Rest Call::::::::{"BusinessDomain":"a","Jurisdiction":"IND","GivenNames":"ABCD","FamilyName":"ABCD"}
[14-02-23 07:54:23,468 GMT AM] [DEBUG] [WEB] [NA] [NA] response.getStatus()....401
[14-02-23 07:54:23,468 GMT AM] [DEBUG] [WEB] [NA] [NA] Output from Server ...
Changes
NA
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |