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Receipt Remains After Discurepancy Resolution (Doc ID 2929502.1)

Last updated on FEBRUARY 21, 2023

Applies to:

Oracle Retail Invoice Matching - Version 16.0.3 and later
Information in this document applies to any platform.

Symptoms

On : 16.0.3 version, Discrepancy Resolution

When receipts for a purchase order arrive in negative or with higher amounts in REIM and the discrepancies are resolved, Summary Match shows 0 quantity. If you requery, then Summary Match shows another value.

The issue can be reproduced at will with the following steps:
1. Create new PO
2. PO & Shipping done in Case
3. Received in items

4. Invoice created by 'default from Order'
5. manually resolve discrepancy - receipt is correct (choose either DWO or CBQ)
6. After resolving discrepancies, Summary Match still shows a receipt but
available quantity is 0 and available amount is 0.00
7. If you requery on the Order, summary match shows receipt with values in available quantity and available amount

 

Cause

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In this Document
Symptoms
Cause
Solution
References


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