Receipt Remains After Discurepancy Resolution (Doc ID 2929502.1)

Last updated on SEPTEMBER 02, 2024

Applies to:

Symptoms

On : 16.0.3 version, Discrepancy Resolution

When receipts for a purchase order arrive in negative or with higher amounts in REIM and the discrepancies are resolved, Summary Match shows 0 quantity. If you requery, then Summary Match shows another value.

The issue can be reproduced at will with the following steps:
1. Create new PO
2. PO & Shipping done in Case
3. Received in items

• A SKU with two cartons received complete
• A SKU with two cartons is partially received
• A SKU with two cartons which were not received (the supplier did not deliver merchandise)

4. Invoice created by 'default from Order'
5. manually resolve discrepancy - receipt is correct (choose either DWO or CBQ)
6. After resolving discrepancies, Summary Match still shows a receipt but
available quantity is 0 and available amount is 0.00
7. If you requery on the Order, summary match shows receipt with values in available quantity and available amount

Cause

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