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Billing Care: Bill Details Fail With Error "Error While Fetching BillinProgress" (Doc ID 2929854.1)

Last updated on JULY 26, 2023

Applies to:

Oracle Communications Billing and Revenue Management - Version 12.0.0.4.0 and later
Information in this document applies to any platform.

Symptoms

While trying to view the bills in the "Bill Details" tab of hierarchy accounts in Billing Care (BC),the page loads for a long time of 2 mins and fails with the error "Error while fetching billinProgress". This is blocking the agents completely from performing any sort of Accounts Receivable (AR) actions on the customer bills.

Query:How to fix this performance issue?

Cause

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In this Document
Symptoms
Cause
Solution
References


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