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Error While Sending Discrepancy From DMW To InForm For All Studies (Doc ID 2930773.1)

Last updated on JULY 13, 2023

Applies to:

Oracle Life Sciences Data Management Workbench - Version 3.1.1.1 and later
Information in this document applies to any platform.
This is only applicable for SSO studies when all studies are affected. Non-SSO studies can only be affected individually since the DMW_AUTH account would be tied to the specific study.

Symptoms

Attempting to send discrepancies fails for all studies with the following:
Error: "Sending discrepancies failed due to unavailability of trial. Please refresh the UI"

On the InForm side, it can be seen that the DMW_AUTH account has become locked.

Changes

 The DMW_AUTH account password in InForm had expired.

Cause

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