Segment With Plan Level Override Not Resolving Properly On Policy Overview Screen (Doc ID 2931359.1)

Last updated on MARCH 03, 2023

Applies to:

Symptoms

On : 11.3.0.19 version, General

ACTUAL BEHAVIOR
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Segment with a Plan level override is not resolving properly on the Policy Overview Screen.
It’s also picking fields from Immediate Product Level Override for Segment display.
We also noticed a Global Copy book used on Product Level Segment is being resolved for Plan level segment and crashing with an error ‘Copy Book Invalid’.


EXPECTED BEHAVIOR
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The Segment with Plan Level Override should resolve with no issues.



STEPS
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The issue can be reproduced at will with the following steps:
1. On Policy Overview Screen, Open a segment which has both Plan Level and Product Level Overrides having different set of fields.
2. The Product Level Override should be using a Global Copy Book where the Plan Level Segment is not using the same Copy Book.
3. Workaround is to choose not to use a Global Copy Book at Product Level and have action events to hide the additional fields from Product Level Segment for a Plan.

Cause

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