Billing Care: Item Level Adjustment is not Populating in Bill's "A/R Action" Section
(Doc ID 2931726.1)
Last updated on MARCH 01, 2023
Applies to:
Oracle Communications Billing and Revenue Management - Version 12.0.0.4.0 and laterInformation in this document applies to any platform.
Symptoms
ACTUAL BEHAVIOR
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In case of Item Adjustment of closed bill, adjustment amount is not getting populated in "A/R Action" section of Bill. Whereas in case of Event Adjustment of closed bill, adjustment amount is getting populated in "A/R Action" section of Bill.
EXPECTED BEHAVIOR
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For item adjustment, adjustment amount should get populated in A/R Action section.
STEPS
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The issue can be reproduced at will with the following steps:
1. Create account.
2. Generate Bill
3. Post payment to close Bill
4. Apply item adjustment from one of the item of Bill.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |