My Oracle Support Banner

Newly Created Agile P4P User Fails to Login with Error "Invalid user name or password for user" Even with Correct User Name and Password (Doc ID 2932996.1)

Last updated on JANUARY 24, 2024

Applies to:

Oracle Agile Product Lifecycle Management for Process - Version 6.2.2.0 and later
Information in this document applies to any platform.

Symptoms

Newly created user account in Agile Product Lifecycle Management for Process (P4P) cannot login to the system with below error in the portal screen even with the correct user name/password:

Error

Invalid user name or password for user {username}

Also see the Warning in Event Logs (P4P-PORAL.csv, P4P-UGM.csv):
Invalid login or password for user name '{username}'




Steps

The issue can be reproduced at will with the following steps:
1. Login to Agile P4P Portal http://{server_name}.{domain_name}/portal as user admin
2. Click UGM (User Group Management) in the left navigation panel
3. Create Change Request by click New > User Profile in the action menu
4. Input required information for the new user account, check on Active, and Save & Close
5. Click Workflow and route the Change Request, and request for approval
6. Login to Agile P4P Portal as approver, and approve the Change Request
7. Login to Agile P4P Portal with login username and password configured for the new user account
8. Gets error "Invalid login or password" in the portal screen
9. Check Event Log, and see warning "Invalid login or password for user name '{loginid}" in P4P-PORAL.csv, P4P-UGM.csv



Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.