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Order Entity Mail Combination Not Found On Order Completion (Doc ID 2933426.1)

Last updated on MAY 23, 2024

Applies to:

Oracle Utilities Customer Care and Billing - Version to [Release 2.8 to 2.9]
Information in this document applies to any platform.


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On : version, IP - Installation Upgrade Proc

Order entity mail combination not found on order completion in 2.8

On completion of the order, the system throws an error “Order Entity ‘MAIL’ Combination not Founds” and not allowing the system to complete the order.
Provided address source for the account is “Account Override” and bill Route type = ‘Email’

Note: When Bill Route Type = 'Postal', the process works as expected, But when Bill Route Email = 'Email', it seems to be throwing this error.



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