MSCPDCW - Planning ODS Load Worker Errors - ORA-20001: Unable to update user ABCDE123 with userid 123456 for the following reason: Unabled to call fnd_ldap_wrapper.update_user due to the following reason (Doc ID 2933477.1)

Last updated on MARCH 07, 2023

Applies to:

Symptoms

After upgrading from 12.2.4 to 12.2.11
Planning ODS Load Worker errors when we use parameter 'Create Users and Enable User Company Association' for User Company Association
But runs successfully when we use 'Enable User Company Association'

Log file 3522655-Planning_ODS_Load_Worker.txt

MSCPDCW: Planning ODS Load Worker
+---------------------------------------------------------------------------+

Current system time is 02-FEB-2023 22:57:02

+---------------------------------------------------------------------------+

ERROR while updating the User information
ORA-20001: Unable to update user ABCDE123 with userid 123456 for the following reason: Unabled to call fnd_ldap_wrapper.update_user due to the following reason:
ORA-20001: Unabled to call fnd_ldap_wrapper.update_user due to the following reason:
An unexpected error occurred. Please contact your System Administrator. (USER_NAME=ABCDE123). (USER_NAME=ABCDE123).
02-MAR 15:15:05 : ORA-20001: Unable to update user ABCDE123 with userid 123456 for the following reason: Unabled to call fnd_ldap_wrapper.update_user due to the following reason:
ORA-20001: Unabled to call fnd_ldap_wrapper.update_user due to the following reason:
An unexpected error occurred. Please contact your System Administrator. (USER_NAME=ABCDE123). (USER_NAME=ABCDE123).
02-MAR 15:15:05 : ORA-20001: Unable to update user ABCDE123 with userid 123456 for the following reason: Unabled to call fnd_ldap_wrapper.update_user due to the following reason:
ORA-20001: Unabled to call fnd_ldap_wrapper.update_user due to the following reason:
An unexpected error occurred. Please contact your System Administrator. (USER_NAME=ABCDE123). (USER_NAME=ABCDE123).
02-MAR 15:15:05 : Sending message :
-9999999 to monitor.
02-MAR 15:15:05 : Error_Stack...

STEPS
NAV: Advanced Supply Chain Planner (R) / Collections /Oracle Systems/ Standard Collections - Launch the request set

Changes

 Upgraded from 12.2.4 to 12.2.11

Cause

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