"DBService must be run in warm mode in an inactive environment" Error When Starting Services (Doc ID 2935465.1)

Last updated on JUNE 13, 2024

Applies to:

Symptoms

On : 2.5.0.2.0 version, Installation

sms-start - inactive environment

Receiving errors when trying to start NMS2.5 Opal environment - states environment is inactive

02/27/23 11:21:08: System: INITIALIZING - <HOSTNAME>:DBService initializing
02/27/23 11:21:08: System: INITIALIZING - must be run in warm mode in an inactive environment
02/27/23 11:21:08: System: INITIALIZING - <HOSTNAME>:TCDBService launching
02/27/23 11:21:08: System: INITIALIZING - <HOSTNAME>:TCDBService initializing
02/27/23 11:21:08: System: INITIALIZING - must be run in warm mode in an inactive environment



 

This error appeared in the DBService log:

-- ORACLE ERROR -- OCI return code from OCIStmtExecute is OCI_ERROR
while processing command 'select omsutil.is_active from dual'
ORA-00942: table or view does not exist
ORA-06512: at "NMSDB.OMSUTIL_1", line 566
parse offset = 7[omsutil.is_active f]
02/27/23 11:21:08: 0x7f60ab514780,ctp=0x1f9a638,"" **ERROR** Failed to verify active environment result=-1 error=ORA-00942: table or view does not exist
ORA-06512: at "NMSDB.OMSUTIL_1", line 566

02/27/23 11:21:08: 0x7f60ab514780,ctp=0x1f9a638,"" *FATAL* DBService must be run in warm mode in an inactive environment

Changes

 Customer is attempting to start services on a fresh OPAL demo model installation

Cause

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