ECM Cases “Locked” For Excessive Amount Of Time
(Doc ID 2937077.1)
Last updated on MARCH 27, 2023
Applies to:
Oracle Financial Services Enterprise Case Management - Version 8.0.7 and laterInformation in this document applies to any platform.
Symptoms
ECM Cases remains “Locked” and unable to be actioned for large periods of time (sometimes a full day), even if an analyst has exited out of the Case.
This issue is regarding ECM Cases that remain “Locked” and unable to be actioned for large periods of time (sometimes a full day), even if an analyst has exited out of the Case.
As per the documentation in Oracle and configuration, after 1 one minute the lock should be released if user close the browser
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |