Bill Suppression Based Upon Billing Segment (Doc ID 2940622.1)

Last updated on APRIL 10, 2023

Applies to:

Goal

Q: Is there any option to configure bill suppression, besides customer segments?

Scenario looks like this:
Customer has Back-To-Back (B2B) customers going to be migrated from Legacy to Target System.
Both B2B existing customers in production and B2B customer going to migrate belongs to the same customer segment but will have different billing segment.
B2B existing customer will follow the existing bill suppression logic, but migrated customer should not be suppressed at all whatever (any non-zero bill amount) the bill total is.

Current expectation is to put one more filter such as billing segment so that bills of B2B migrated customer should not be suppressed for any non-zero bill amount.
 

Solution

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