Usage Is Not Shown For Both Service Points When Previous Usage Transaction Is Listed On Usage Transaction With A Date Break (Doc ID 2941404.1)

Last updated on MAY 22, 2024

Applies to:

Symptoms

Issue - 
Currently, when there is a Date Break in a Usage Transaction created for a Usage Subscription tied to two Service Points, the Usage from both Service Points is not getting pulled if the previous Usage Transaction is linked on the current Usage Transaction. This error is encountered specifically when the Daily Scalar Usage Calculation Rule is used. When there is not a Date Break, the Usage from both Service Points is getting pulled, even if the Previous Usage Transaction is listed. If the Previous Usage Transaction is not listed, and a Date Break is present, the Usage from both Service Points gets pulled as well.

Thus, the following conditions are required for the issue to occur:
1. Usage Subscription is tied to multiple Service Points.
2. Date Break is present.
3. Previous Usage Transaction is listed.


Expected Behavior:
The expected behavior is that the Usage will get pulled from both Service Points for a Usage Transaction that has the Previous Usage Transaction listed and when a Date Break is present.

Cause

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